stubhub refund policy change

Help us improve this article with your feedback. i have attached the information from the venue. i am not interested in a credit that expires so therefore am requesting my full refund. A UNETHICAL ON THEIR PART. I have been attempting to contact you several times regarding ticket order #553613638. i have attached the information from the venue. I should be given a refund! Concert is tonight and just received tickets in a completely different section then what i paid for. I am quite dissappointed. Even in there confirmation they say check your tickets to make sure they are the right ones but yet had nothing they will do if they sent the wrong ones. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. People have to make mistakes all the time and this was a mistake. This cookie is set by GDPR Cookie Consent plugin. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. I was not able to enter the concert . On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". Any good news for refund for us regrading clear actionable step to get Coachella refund? Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. I have been attempting to contact you several times regarding ticket order #553613638. I paid a lot of money for this, money that I really couldn't afford and the artist didn't show. Not certain how that happened but I think that the site was confusing and I didn't pay full attention. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. "The return of live events, the input of customers, partners, and regulators, and the . 3 hour wait on the phone, said they would call me back within 1-2 hrs - still waiting it's been over 2hrs now. This site is horrible. This cookie is set by GDPR Cookie Consent plugin. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. At the same time, buyers expect immediate refunds. to see the game on TV? Apparently they have a flawed process where the seller can cancal the trnasaction even though the funds were already paid. This settlement ensures that consumers will receive the refunds that they are entitled to.. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. Read the full policy. Save my name, email, and website in this browser for the next time I comment. I want to know what the point of the "protection plan" is that they have? I ordered tickets from StubHub in March I am contacting the Better Business Bureau I cannot believe that it is August and you have not refunded my money for our canceled concert this is a complete scam, Cannot get my money until the event happens, you guys were paid twice why not give me a refund my tickets are sold? I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. StubHub is a global marketplace and our policies vary by region, in line with local guidance. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. Money down the drain. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Other sellers may take a case-by-case policy. I was told at the door stub hub does this frequently. We are handling an extremely high volume of requests due to COVID-19 and continue to encounter delays with processing refunds. The Stubhub Refunds by Email Another way you might reach the company is by sending them an email. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Many events this past month were canceled. They said the money had already gone to the seller which is pure BS. Even though I didn't get a reprint it was still great. Hi Joan. THAT WAS THE ONLY OPTION GIVEN TO THEM, EVEN THOUGH BOTH EVENTS -- THE BON JOVI TOUR AND LES MI S DATES IN BOSTON WERE OFFICIALLY CANCELED. Current Ticket Policies: Subject to Change*. I'm out $282 because stubHub won't stand refund. Analytical cookies are used to understand how visitors interact with the website. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, StubHub Issues Response To Voucher Policy Frustration, news broke that the full-refund option would no longer be available. How long until my credit card is credited back? They just don't care! a cash refund, but that cash refunds remained the default. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Part of my frustration is money lost but it's also abt the integrity of the company. Honor yours. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. $868.64 is a lot of money especially now to just throw away. Terrible Service! Wrong seats. We are changing the way you register and sign-in to the StubHub Community. Can you explain to me how I can still use the credit that I was issued? Well apparently StubHub doesn't follow this procedure and they refuse to refund my money. No. YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. My understanding is that actually money paid to a business cannot "expire", even if it is in a credit. This cookie is set by GDPR Cookie Consent plugin. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. I am traveling today from Mexico to Madridfor what? I'm going to contact my credit card to see what my options are. Last Updated on June 24, 2020 by Dave Clark When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. >> I PURCHASED TWO TICKETS FOR $390. This cant be legal but i must say i had the same thing happen with seatgeek for a April show and took legal action against them and instead of $500 they had to pay me well over 2000 in fees for my full refund and time wasted fighting with them for 5 months. We appreciate your patience. You also have the option to opt-out of these cookies. Refund peoples money. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. We greatly appreciate our communitys patience and understanding during this extraordinary time.. There were several other people at the event that had the same problem. I don't know how your company seems to think that 120% is of equal value or better. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Remember to provide us with valuable feedback. When you mess up, that's your problem not stubhubs and not the original sellers. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. We were not the only ones. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. They only let a few more people in until they actually closed all the doors. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. 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She said to late sorry. if you have any questions please feel free to contact me. StubHub won't refund my money. BEN: THE ATTORNEY GENERALS OFFICE SAYS IT RECEIVED ABOUT 100 COMPLAINTS FROM MASS RESIDENTS REGARDING STUBHUBS POLICY CHANGE. Is Beyonces Tour Another Dynamic Ticket Price Mess? Shame On You. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. I purchased tickets through StubHub today and after I purchased it stated that the tickets were in an alcohol free section. Contact StubHub customer care at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com as soon as possible. They said if I disputed it with my CC company they'll cancel my account with them. LAST time I purchase tickets through StubHub. NOPE. We made the long trek to the venue, spent some money on merchandise, drinks/food and then found out that the artist we were there to see was a no show. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. Not only did it ruin our night, but it also cost us a lot of money for nothing! A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. I WILL NEVER USE STUB HUB EVER AGAIN. Never Again. The buyer gets refunded fine, but why I am being charged their refund? I will be filing a formal complaint and will NEVER use stubhub again. StubHub will contact you as soon as possible. I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. A StubHub employee via phone assisted in returning the ticket to my account. Congratulations, Stubhub. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. Spent $314 for daughter and friend to see Harry Styles. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Customer service all the way to your seat, 2000-2022 StubHub. Didn't find out until day before event. Hope someone from Spain make a demand withe the corresponding authorities. Even talked to their top customer service expert who was an absolutely useless subhuman monster. Make the best possible case for yourself. Following backlash from customers, the ticketing company responded in a statement this week. I am quite dissappointed. The potential loss of revenue facing Live. If these are not available, you will likely get a full refund. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. If Adele ends up cancelling you will get a refund. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. Checked my status for my refund on two events. Necessary cookies are absolutely essential for the website to function properly. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. totalling almost 900.00 in the middle of the night. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. They DO NOT have their customers backs. I agree I do not like their return policy. For most current purchase, the tickets were not actually available. You will receive an email with instructions on how to receive your refund. It also noted that its ability to open discussions with Viagogo has been a part of the decision. I wish I found this website earlier. I checked by calling Ticketmaster. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. While many event ticket operators both in primary and secondary segments offered consumers the option for taking marketplace credit in lieu of refunds for events that were cancelled, StubHub went a step beyond and eliminated the cash refund option entirely unless required by law. As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. I do NOT want a coupon I want my money. BEN: MASSACHUSETTS HAS CLEAR RULES ON RETURNS AND REFUNDS. Worst Ever. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. LIARS!!! I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. Terrible service as solution they've suggested me to sell them again, so fraud other people! Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. StubHub Refund Ticket by Phone. I would like a refund!!! No longer was it offering full refunds, only a 120. Email is another option for requesting a refund. The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. It . Dworsky says he hopes she'll intervene. Select Sell tickets from the three dots. I just hope I get my money refunded. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Dave Clark. I explained that I will NEVER purchase tickets from stubhub again and I will make sure my and friends do NOT purchase from stubhub again. Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. If I don't get a refund soon I'll be reporting theft to PayPal. After placing me on hold they said, the tech reviewed it and it did show on the website. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible to receive a voucher, rather than a refund. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Putting fans first has always been central to the StubHub business, a statement published by StubHub following the settlements reads. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. The refund will typically process within 5 to 8 business days. I would not take a.) The company looked into those events and admits they were canceled but is inexplicably standing by its policy of only offering store credit.Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. We were so upset. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Stubhub does not accept returns. Did StubHub's changed ticket refund policy violate Massachusetts law? Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. I came to the Rascal Flatts concert tonight in Pittsburgh and couldn't get into the concert cause I didn't have em printed what can you do for me? How is this right? The event has been passed, and no new date has been posted. Despite the unprecedented circumstances that led to mass cancellations of events last year, StubHub had a responsibility to abide by the terms of its own guarantee policy, said Maryland Attorney General Brian Frosh in a statement. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place curated and edited by TheTicketingBusiness team at Xperiology. or Did you buy an excessive amount of tickets? I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . The festival would issue them a new wristband and cancel the "lost" one. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. How come they can't control that?!! Please help me. Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. Then over night, we lost our jobs and the shows were all cancelled. I was able to receive a refund but we all know that does not help. F**ked up situation. View Ticketmaster Refund Policy. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. WE REACHED OUT TO STUBHUB FOR AN EXPLANATION ON BEHALF OF ABOUT A DOZEN MASSACHUSETTS CUSTOMERS WHO SAY THEY HAVE BEEN WRONGED. StubHub made me paid $600+ for 2 tickets of Australian Open Women's finals. How is this legal for them to keep MY money? Called back for refund. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: BUT BY THE END OF MARCH, REFUNDS WERE SUDDENLY GONE. I again attempted to cancel those tickets and again was told that I had to resell them in order to get my money back. Select the ticket group you'd like to sell. OK, I think this show has been rescheduled to September 7, 2022. I am traveling today from Mexico to Madridfor what? I would like my money back due to a postpond concert hours before the concert. I purchased two tickets listed on site. Healey's spokesperson told us the issue is on her radar and anyone affected should file a complaint with her office. Of course! Needless to say, I initiated a dispute over StubHub's transaction. Don't take NO for an answer! I purchased tickets to the Olympic gymnastics trials in January 2020. StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. IF THEY HAVE 100 COMPLAINTS, THERE ARE PROBABLY THOUSANDS IN MASSACHUSETTS WHO DIDNT COMPLAIN WHO ARE OWED MONEY. StubHub has already been targeted by a $5 million lawsuit over the change. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Hotels Using NFTs to Create a StubHub for Lodging Reservations - WSJ. You dont get to change the rules to suit you after the fact. It reads Refund in Progress. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. If you are eligible for a refund you can get a refund over the phone or via email.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'endofdiscussionbook_com-large-mobile-banner-2','ezslot_11',160,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-2-0'); The terms and conditions will apply to refunds. Sams Club vs. Costco Which One is Better for You? Been on the phone for hours wasted my whole day. Furthermore, If you have any questions, please do not hesitate to contact us. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Donno what to do. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Most of us didn't leave yet! They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. So much for the 100% guarantee. Problem is, I'd be wearing the "lost" one and would then be denied entry. Fans outside of North America are defaulted to a refund. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. When both men bought their tickets in January, StubHub's "FanProtect" guarantee promised full refunds if their events were canceled. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. I would like to receive a refund. My girlfriend's 30th bday gift is being ripped off! The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. In a March 30message to the ticket buying community, StubHub president Sukhinder Singh Cassidy explained the policy change. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Open the SeatGeek app. Horrible company. Immediately called StubHub customer service. >> PRETTY UNFAIR. Awful company that I hope fails soon. Their tech team looking into it or b.) If you sell on Stubhub they will waive the sellers fee. Now what? I bought real actual tickets on eBay and will fight these bastards for my money I paid for the promise of a ticket! "We were only allowed 120 percent credit toward future concerts, not refunds. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Re: Refund in Progress. Also how can stubhub charge me $176 when I never received any money for this purchase. I will never use StubHub again. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. Get valid tickets to any event or your money back, We go out of our way to find replacement tickets if there is an issue with your order, If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund, Set your price and adjust it at any time before your tickets sell, Get fast and hassle-free delivery followed by timely payment. i have tried to call several times but have been on hold >3 hours on 2 occasions. You can request a refund from StubHub by email. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. We bought 2 tickets 10days before a concert and the tickets arrived at our place, 2hours before the concert. I said, you need to provide me the screenshot and if your manager is not available to talk let me speak to his manager! I will never use stubhub again. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. All Rights Reserved. I requested refund now, but they didn't reply me yet. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies.

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