what are the ttec engage products

TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has . 0000032457 00000 n When typing in this field, a list of search results will appear and be automatically updated as you type. Customized solutions for startups and hypergrowth with a people-first approach, deployed in a flexible, agile model. Improve your business performance in any economic environment with our rightshoring and automation approach. mYBTn2[dhVar!#[i:2^/uszZT>lEd. 0000007228 00000 n a great experience to their customers, build customer loyalty, and grow their business. h1 04hJz\GMy~q` s endstream endobj 836 0 obj <>/Metadata 49 0 R/Pages 48 0 R/StructTreeRoot 51 0 R/Type/Catalog/ViewerPreferences<>>> endobj 837 0 obj <>/ExtGState<>/Font<>/ProcSet[/PDF/Text]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 612.0 792.0]/Type/Page>> endobj 838 0 obj <> endobj 839 0 obj <> endobj 840 0 obj <> endobj 841 0 obj <> endobj 842 0 obj <>stream Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. r\a W+ _W+ and reduce cost to serve. ", About TTECTTEC Holdings, Inc.(NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for digital CX transformation. Complementing TTEC Digital is our TTEC Engage business, which handles millions of last-mile customer interactions on behalf of the world's leading brands. Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. base with new products and services 4. Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. Xi"0`{7^ MYLr" Kt4Ci'L)`qB#1:GSHk8EV6.|*h@&z='^%A"4C&(i^'=;[\o^"AH:TU!7$>$V3_`V'uspEqb ~l?e% Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. And, when that experience makes customers and employees happy, its an investment that sustains itself. 0000031129 00000 n A highly experienced Genesys Certified Cloud designer working on Genesys products for large global contact centre solutions. When it comes to your customers, only the best technology will do. We help you design, build, operate, and. It also provides tolling and transportation. ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. We help you connect your front end to your back end so all of your operations flow seamlessly. Denver Post Douglas County's TTEC to lay off 252 employees after client takes services in-house. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). The result is a dizzying array of challenges for companies and government entities alike. 0000024733 00000 n 0000124950 00000 n Our raised full-year 2021 outlook, including Avtex, is as follows: Revenuebetween $2.191 and $2.221 billion, an increase of 12.4 and 14.0 percent over the prior year. CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? Custom built to solve your 0000010205 00000 n End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. TTEC expands European capabilities, announces Adam Foster as President of TTEC EMEA, TTEC Digital announces strategic CX partnership with Google Cloud. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. . Elevate your sales team through sales outsourcing, including a customized growth services playbook. 0000029878 00000 n Messaging saves the day with faster support and increased productivity. End-to-end customer experience as a service platform combines strategy, analytics, technology, and operations. Revenue Increased 25 Percent to $539.2 Million, Operating Income was $73.4 Million or 13.6 Percent of Revenue, (Non-GAAP $79.9 Million or 14.8 Percent of Revenue), Net Income was $50.4 Million ($59.7 Million Non-GAAP), Adjusted EBITDA was $95.9 Million or 17.8 Percent of Revenue, Fully Diluted EPS was $1.06 ($1.26 Non-GAAP), Bookings Increased 95 Percent to $170 Million in the First Quarter 2021. Faced with high call volume, a major bank deployed an AI-powered messaging solution, successfully deflecting calls, increasing employee productivity, and improvingCSAT. One that tells you what happened in the past. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. 0000125548 00000 n Locations. Privacy Policy. TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX (customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results . r\a W+v%J+aW] v%* TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Returning to TTEC, where he led North American operations in the early 2000s, he brings deep domain expertise along with a strong background in SaaS technologies, video chat, analytics, and consulting. We make it a point to make sure all our employees feel valued and . TTECs end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. This site uses cookies and by using the site, you are consenting to this. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. DENVER, May 4, 2021 /PRNewswire/ --TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest, global CX(customer experience) technology and services innovators for end-to-end digital CX solutions, announced today financial results for the first quarter ended March 31, 2021. on contact center cloud, Voice of the customer best practices and strategy, Want to reach more 0000028000 00000 n They frustrate consumers and can hurt your brand. 0000040915 00000 n 0000007921 00000 n 0000003537 00000 n 0000043061 00000 n 0000003025 00000 n DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. From strategy to design to installation and ongoing support, our curated set of best-of-breed technologies will simplify your life and improve your customers'experiences. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000013691 00000 n Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. Everything you need to reimagine your CX and make your customers smile. 0000030829 00000 n Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks. 0000050107 00000 n Cision Distribution 888-776-0942 "I'm thrilled to join TTEC at this pivotal time. 0000030939 00000 n Reduce cost and improve CX with recommendations from your front-line employees. Optimise your contact centre Learn more. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream 0000002727 00000 n 0000006957 00000 n TTEC Engage Customer Experience as a Service (CXaaS) TTEC's end-to-end Customer Experience as a Service (CXaaS) platform combines the technology, talent, and services to build effortless experiences for customers and employees alike. library that's as agile as weare. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. 0000017539 00000 n 0000008022 00000 n We help companies reduce customer effort, enable contact centre employees, and continuously optimise business outcomes through digital CX transformation to improve CSAT and lower total cost to serve. When typing in this field, a list of search results will appear and be automatically updated as you type. Options New. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. 0000016806 00000 n 0000038100 00000 n services that improve customer satisfaction When typing in this field, a list of search results will appear and be automatically updated as you type. 28 44 Financial highlights for the two segments are provided below. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000074155 00000 n 0000022600 00000 n hb``Pf``AX8> 9K?0bF TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). 0000194335 00000 n from 8 AM - 9 PM ET. Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. PR Newswire (US) Full Year 2022. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. AI and automation trends, High-tech goes all-in Guaranteed. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. 0000042702 00000 n The Companydelivers leading CX technologyand operational CX orchestration atscale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000008248 00000 n CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. TTEC Engage Background: AT&T, Qwest, US WEST MARGARET MCLEAN SVP, General Counsel and Chief Risk Officer Background: CH2M HILL, Holme Roberts & Owen, LLP SHELLY SWANBACK TTEC Engage CEO, and President . amazing customer From data to insight, and insight to business value. With 2022 recognition from Gartner as a Leader in their 2022 Magic Quadrant report for Customer Service BPO and Forbes citing the Company as one of America's Best Large Employers, TTEC continues to be recognized as a trailblazer in customer and employee experience. Optimize the voice CX channel in a digital-first world, Contact center workforce 101: IVR vs. chatbots vs. agents, Weathering the Storm: Investing for Long-Term Contact Center Success, Driving better CX through improved employee training, Break down back-office barriers and deliver better experiences, All the CX trends you need to know for 2023, Breaking down backlogs with back-office accuracy and speed, 10 predictions shaping the evolution of customer and employee experience, Drive growth working with a customer experience outsourcing partner, Contact Center Automation Tools and Trends. 0000124324 00000 n And, one that helps you predict what will happen in the future. Non-GAAP Operating Income marginsbetween 12.0 and 12.4 percent. The people, processes, and platforms to optimize your contact center. 0000006176 00000 n 0000163192 00000 n TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Then manage and measure it all through a single platform to grow customer lifetime value. 10 predictions shaping the evolution of customer and employee experience GET THE REPORT. We combine leading technology partnerships and the CX expertise to enable your success. These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. 0000121522 00000 n With the acquisition of Clarabridge, the XM platform now includes the ability to understand emotion, . One that tells you what is happening in the present. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. February 27 2023 - 04:05PM. Native CDP and native omnichannel together in one platform. Consumers expect great interactions whenever they connect with a company. Environmental, Social and Governance (ESG), HVAC (Heating, Ventilation and Air-Conditioning), Machine Tools, Metalworking and Metallurgy, Aboriginal, First Nations & Native American, TTEC Announces Fourth Quarter and Full Year 2022 Financial Results, TTEC's Board of Directors Declared a Semi-Annual Cash Dividend, First quarter 2021 GAAP revenue increased 24.8 percent to, First quarter 2021 GAAP income from operations was, Non-GAAP income from operations, excluding restructuring and impairment charges, equity-based compensation expenses, amortization of purchased intangibles, and other items, was, First quarter 2021 Non-GAAP Adjusted EBITDA was, First quarter 2021 GAAP fully diluted earnings per share was, Non-GAAP fully diluted earnings per share was, During the first quarter 2021, TTEC signed an estimated, Cash flow from operations in the first quarter 2021 was, Capital expenditures in the first quarter 2021 were, First quarter 2021 GAAP revenue for TTEC Digital decreased 18.0 percent to, First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to, Margin of approximately 14.1 percent for TTEC Digital and 11.8 percent for TTEC Engage, Margin of approximately 17.3 percent for TTEC Digital and 14.7 percent for TTEC Engage. We make it easy. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. At TTEC, we help clients design, build and operate digital experiences, and provide the real-time CX analytics to be always optimising. Engage. 0000031578 00000 n "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. "Across the industries and geographies that we serve, improving the customer experience has never been more urgent. TTEC Holdings, Inc. does not undertake to update any forward-looking statements. DENVER, Sept. 20, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, today announced that Charles "Chuck" Koskovich has been named Chief Operating Officer (COO) of TTEC Engage. 0000017236 00000 n Founded in 1982,the Company'ssingular obsession withCX excellence has earned it leading client NPS scores across the globe. s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream Forward-thinking companies view customer experience transformation as an investment in the future of their business. 0000121691 00000 n H\0X,R]C#pAT1g> }wf'wvulcgE9Cem8gUeoi9m~ov.]oZ6zVe/6KZxmas/C1rGW.?U{zxPMf_%yiHZ:Ph~^R\S7`)u]RCA_+ With our massive addressable market, broad and deep CX capabilities, and solid financial profile, our ambition is to double the business again, but in half the time. This site uses cookies and by using the site, you are consenting to this. 0000119092 00000 n at texting them. TTEC Digital Design, build and operate tech-enabled, insight-driven CX solutions, TTEC Engage Digitally-enabled customer care, acquisition, and fraud prevention services, "2021 is off to a strong start with record first quarter top and bottom-line financial results exceeding our plan," commented ReginaPaolillo, chief financial and administrative officer. Diluted share countfor the full year is estimated between 47.2 and 47.6 million. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. 0000008977 00000 n 0000009922 00000 n Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. About Us. We estimate the first half - second half 2021 mix as follows: We estimate the Digital - Engage 2021 mix as follows: This press release contains a discussion of certain Non-GAAP financial measures that the Company includes to allow investors and analysts to measure, analyze and compare its financial condition and results of operations in a meaningful and consistent manner. TTEC reports financial results for the following two business segments: TTEC Digital (Digital) and TTECEngage(Engage). Customer experiences, from marketing to sales and service, are now reflections of the brand. As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. 0000054542 00000 n What You Bring to the Role. TTEC embraces and is committed to building a diverse . A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. 0000001643 00000 n Get better at textingthem. time keeping apps, and training on client products and procedures. "In the last 10 years, TTEC has doubled in size and more than doubled its profit. 4 ways to orchestrate 0000030379 00000 n 0000008011 00000 n As a Customer Service Representative - Automotive Enthusiast working remotely, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. The TTEC Engage segment provides digitally enabled CX managed services; delivers omnichannel customer care, technology support, order fulfillment, customer acquisition, growth, and retention . Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. TTEC empowered a health benefits company to handle more calls, better andfaster. Bringing smiles is what we do at TTEC for you and the customer. Reduce cost and improve CX with recommendations from your front-line employees. 9197 South Peoria Street Englewood, CO, U.S.A 80112-5833, Do Not Sell or Share My Personal Information. It operates through two segments: TTEC Digital and TTEC Engage. My first-hand experience is paramount to who I am professionally and personally," said Koskovich. You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. EXECUTE ACQUISITIONS Inorganic growth through strategic acquisitions SUMMARY Q4 2022 Contacts . As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . OT8J2wnX1GT2\ qZZFG( 2Wa`[BA): 6dc"SC S=-3&gN@f:WyC8+M/3.`a8%-DW ~d`0fbdRKQU2":d2gRD+@A#\]c@ T= endstream endobj 902 0 obj <>/Filter/FlateDecode/Index[51 784]/Length 46/Size 835/Type/XRef/W[1 1 1]>>stream We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". Your customer's journey, guided by technology. What are two TTEC engage products? What You'll Be Doing . "wa =gf)`Fr3f$cF=:O>|:tOS*-}OR]C~a. 6 Reasons to consider nearshoring now GET THE GUIDE. TTEC Engage is a 60,000 employee service company, with customers in more than 80 countries. About Us. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. Contribute ideas and improvements for software products . 0000116041 00000 n Contact . 0000008880 00000 n Swanback will partner with TTEC's Chairman and CEO Ken Tuchman and the Company's senior leadership team to accelerate TTEC's next phase of growth. 0000009833 00000 n Whether you need help operating business as usual or managing a seasonal surge, we combine the latest technology with proven approaches to keep things running. )~&njp~~? from 8 AM - 9 PM ET. Our industry specific CX solutions can help. Design your CX to eliminate pain points and reduce churn. Want more insights every month, delivered to your inbox? Subscribe to our free digital CX publication, the Customer Strategist. She is both a market-facing executive and a strong, cultural leader with a proven track record of building strategic value with C-level clients, employees, partners, and shareholders. By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. From omnichannel to messaging to automation and CRM, weve gathered all of the best CX technology platforms in one place so it is easy for you to find the rightfit. 0000003270 00000 n Empower your employees with the right training and tools to deliver amazing customer experiences. 0000017388 00000 n Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. There are three types of analytics. Effective tax ratefor the full year is estimated between 22 and 24 percent. Founded in 1982, the Company's singular obsession with CX excellence has earned it leading client NPS scores across the globe. Our analytic solutions help you understand the why behind every one of those whats so you are armed with ways to continually improve. The people, processes, and platforms to optimize your contact center. Upselling products and services to existing customer base . And that is a smart move. Get the agile tools to transform your total experienceone stage at a time. 0000006467 00000 n %PDF-1.4 % We deliver automation solutions that streamline simple tasks so you have the time and resources to invest in the moments that matter. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000119471 00000 n READ THE CASE STUDY. F|66Hxw The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. 0000041483 00000 n 0000025542 00000 n Specifically, important factors that could cause our actual results to differ materially from those indicated in the forward looking statements include, among others, are risks related to our business operations and strategy, including our strategy execution in a competitive market; our ability to innovate and introduce technologies that are sufficiently disruptive to allow us to maintain and grow our market share; our dependance on 3rd parties for our cloud solutions; the impact of COVID-19 on our business and our clients' business; risks inherent in our rapid transition to a work from home environment; our ability to attract and retain qualified and skilled personnel at a price point that we can afford and our clients are willing to pay; our M&A activity, including our ability to identify, acquire and properly integrate acquired businesses in accordance with our strategy; the risks related to our technology, including cybersecurity, the reliability of our information technology infrastructure and our ability to consistently deliver uninterrupted service to our clients; the risk related to our international operations; the risks related to legal impacts on our operations, in particular rapidly changing laws that regulate our and our clients' business, such as data privacy and data protection laws and healthcare, financial and public sector specific regulations, our ability to comply with these laws timely, and cost of wage and hour litigation in the United States; and risks inherent in our equity structure including our controlling shareholder risk, and Delaware choice of dispute resolution risks.

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