optus ombudsman contact number

Just the general optus contact email. Ask your service provider for a complaint reference number. 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. They list a phone number that is the most frustrating and ridiculous to use to try to actually talk to someone to resolve an issue or complaint. Ten minutes later had agreement that bill would be reduced by $50 a month for six months and I was free to break contract without penalty at any time. Transform the way you service customers. A company the size of Optus should not be able to charge for services if they cannot support them. Hopefully won't have to escalate it to the TIO. I am not confident. If anyone is able to help my contact number … I want to lodge an offical complaint with Optus. 10 business days later, 10 hours spent (wasted) with Optus, 10 interactions with Optus across IVRs, Live Chats and Store. and still no closer to giving me what I requested. This is totally unacceptable. Optus aims to resolve complaints at first point of contact. Where complaints are escalated directly to us by mail or via email on the web, we aim to resolve complaints within 14 days of receipt. If you want to properly raise a complaint then you should write.This raises a case number (that can be tracked) and Optus have 10 days usually to try fix it. They will contact me to resolve. If you have difficulty contacting them, call us on 1800 062 058 or email tio@tio.com.au Need to speak to us or want to pop something in the post? How do you contact OPTUS complaints? Why does Optus make it so hard to contact them direct. Optus don't have a specific complaints email. I have had to press buttons 19 times to finally wait for twenty minutes to talk to someone who has been able to resolve the issue in a few minutes. Oh and to make matters worse tried to contact the provisioning team and no response. 03 numbers, introduced by Ofcom, are an … We were first told there was a … Phone lines are open Monday to Friday 8am until 8pm and Saturday 9am until 1pm. To lodge a complaint with the TIO you can call 1800 062 058 (1800 675 692 from a TTY handset) or contact them via their website tio.com.au Please note that you will need a complaint number issued by Optus, and the TIO will expect that you have attempted to resolve the complaint with Optus before lodging a TIO complaint. We --my partner and I--have had no mobile service when at home for about a fortnight. We are closed on Sunday and Bank Holidays. I tried ringing the direct number once again and finally, after more than 30 attempts, the call was answered and I got to speak to the Optus rep. 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