lucy in the sky customer service number

I ordered a size larger and they still didn't fit. We are not doing wholesale at this time. This is the only time I ever have ordered something online when the seller would only give store credit. I HAVE MY TRACKING NUMBER. They have yet to respond and emails were sent over a week ago. Depending at which stage your order is at, we may be able to adjust it accordingly. Order from a different boutique. We want to make sure that this refund goes through immediately. Free Returns for United States Customers. These Sky contact numbers are available between 8am and 10pm every day of the week, and between 8am and 9pm on weekends. Do not trust this shop to deliver. Lucy in the Sky is an online fashion store that offers clothing and accessories for the life of the party. -Kate. Not only was she patient but she was quick and so attentive. We're so glad you were able to reorder and get it in the time frame you needed. Please email us at resolution@lucyinthesky.email so we can look into this for you. Not including processing time, estimated delivery time for international orders is 6 to 12 business days, (not including any potential customs delays or remote locations). We're sorry to hear about your disappointment with our return policy. Thanks for your feedback. Email: shop@lucyinthesky.email - replies within 24 business hours. You must not establish a link from any website that is not owned by you. | Read 5,961-5,980 Reviews out of 6,594 This document governs your relationship with www.lucyinthesky.com (Website). Not to mention that the slip underneath hardly covers anything. We would love to help assist you with this issue. We'd love to assist you further if you need help with returns. -Kate. Hi Addison, Thanks for your feedback. If I do not get a refund, I will be disputing the charge on my credit card! what is the average shipping time? The quality of clothing is so bad. Thanks for your feedback. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. These linked sites have separate and independent privacy policies. "Lucy in the Sky with Diamonds" is a song by the English rock band the Beatles from their 1967 album Sgt. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Please email us at resolution@lucyinthesky.email for further assistance. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. If you need help with returning we do have our returns in our FAQ. Lucy in the Sky has a consumer rating of 2.83 stars from 1,066 reviews indicating that most customers are generally dissatisfied with their purchases. But Sarah S got my exchange going and it will make it in time! Annoying, right?! In November 2022, I ordered for dresses from Lucy in the Sky. I would never hesitate to order again given this fabulous experience I just had, Casandra M was extremely helpful and quick! I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. Service 527 Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Live Chat available 24 hours a day, 7 days week, through the icon on the bottom right. I messed up my address and they were quick to help and fix my mistake. These companies are a dime a dozen, you can 100% find another that actually values customer service. If you placed an order without an account, you can use the same email to create an account to access your return label. Store credit refunds are processed within 3 to 4 weeks of your return being received, due to Covid delays; and are valid for 12 months from the issue date. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. This policy is effective from 01/01/2016. Absolutely terrible customer service. The dress is also incredibly thin and doesn't have much structure. Account and billing. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. For any delivery or shipment concerns please contact us within 14 days of the order being shipped. Hi Teagan, Thanks for your feedback. She even helped me cancel an order and issued my store credit instantly. With no warning either time. It is the size of a T-shirt. Tip for consumers:Returns usually only give store credit. Our styles are designed exclusively in Los Angeles. -Kate. Please email us at resolution@lucyinthesky.email so we can look into your refund. I HAVE MY TRACKING NUMBER. All orders are charged in USD - our website may show you the estimated equivalent amount in your local currency (this can be changed under 'My Account' of the website. Merry S. was very kind and answered all my questions quickly, and resolved all my concerns. Not sure why they think someone would want to keep ordering dresses from their site and hoping that it fits or they are stuck with the purchase or a merry go round of returns. Our small is generally the equivalent of a US Size 2. The company is best-known for its dresses, but they also offer swimwear, rompers and jumpsuits, two piece sets, skirts, shorts, tops, bodysuits, and pants. Awful quality (paper thin and/or very sheer) & poor design (way too short, inaccurate sizing). Critic England, United Kingdom. Thanks for your feedback. I reached our to the company and got a fast response from them. Poor Customer Service! We cover the cost of all domestic return shipping for all styles. Closed now : See all hours. Horrible return policy. Did all refunds go to store credit or were some people able to get a full proper refund? Check out what 6,864 people have written so far, and share your own experience. They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. LUCY IN THE SKY IS OUR GO TO! Customer service contacts and company information. O2 do tend to change them occasionally if they become oversubscribed. Tip for consumers:Do not buy from this company. Why would I need store credit when I already purchased the 3rd dress. -Kate Advertisement SR Sydney Rose 1 review US Nov 3, 2022 Happy with my first dress but they need a better return policy I absolutely love the first dress that came in the mail, it is gorgeous and compliments me very well. Gucci belt men Marmont . The reps copy and paste generic statements to your emails and don't actually solve any issues. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. In general, international orders take 2-3 weeks to be delivered, though can be shorter or longer, depending on the style and your specific location. International shipping is free worldwide over US$50 (not including taxes or customs fees) and US$6.90 for orders under US$50. We encourage you to review those policies when you visit those sites. I'm so frustrated because they don't have a phone number. Terrible return policy. Hans from Lucy in the Sky was veryprofessional, quick to respond and delivered great customer service. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Copyright 2023 Lucy in the Sky inc. All rights reserved. Thanks for your feedback. I did the Level 2 Customer Service Practitioner course. Check out what 6,872 people have written so far, and share your own experience. All international orders are shipped with DHL International Packet Plus. Hi Hailey, Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . This has been quite frustrating. Share. DO NOT BUY FROM THEM. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . Number of comments: 0 Shipping I need to change my address or order, how do I do this? All of our styles are designed at our offices in Los Angeles, and produced excusively in-house domestically and internationally. This site promises to ship an item by a certain date. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident. 90015 We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. My learning training provider was City and Guilds. Here are 8 tips for writing great reviews. Our sizes may run a bit smaller, depending on the fabrication and the stretchiness of the material. Unfortunately, the dress didn't fit, but their customer service was great in explaining how I could return the dress and get another size as soon as possible. I placed an order and was waiting for more than a month. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. She contacted the customer service email on 10/6 and received no response; tried again on 10/10 with no response. I was horrified. We're sorry to hear that you had issues with your orders. Not Available. I've made several purchases on different occasions from this store and nearly all of which came with problems. I love Lucy in the sky ! We would suggest to double check your card details. -Kate. Most dresses are see through material with zippers stuck. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Good Luck! Please emails us at resolution@lucyinthesky.email so we can better assist you. So sorry about the issue here - the fabric definitely appears to be cut incorrectly here; feel free to reach out to us to have this returned for a refund. Review. Sharing is caring! Lucy In The Sky Midi Dress - Black - Alice. Sky Phone Number 2. . If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. 5726 Solutions. Beyond disappointed. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) If anything else you can email us at resolution@lucyinthesky.email-Kate. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Our business hours are 8am to 4:30pm Pacific Time, Monday to Friday, excluding U.S Public Holidays. Call costs from other providers will vary. Do you agree with Lucy in the Sky's 4-star rating? Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. Ordered my daughter a winter formal dress. - Kate, Hi Paula! United States orders are shipped with USPS and International orders are shipped with FedEx; express orders are shipped with FedEx, Monday to Friday. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. 0800 840 0202. We do try and post a disclaimer that this does happen with sequin styles. You can check out our return policy at http://www.lucyinthesky.com/shop/help as well as each individual product page under the Payment and Return Policy section. -Kate. Lucky in the Sky has good web ratings overall. I placed an order for a dress on march 26. i have been trying to call and no one answers the phone. Contact BT. where you can enter your landline number to check the service. Then, the item never ships. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. LUCY IN THE SKY Help Centre. Backed by the National Science Foundation, Love this website but i can't re order my dress because my, Unfortunately the one dress that actually came within the expected, If I do not get a refund, I will be disputing the charge on my, Great it you have 2 months to wait for a dress and don't care that there is zero customer service. -Kate. Moving home . . Please use the following size guide to help determine your size of clothing. The customer service is out of this world. We do not do direct exchanges, but you can use the store credit you will receive to reorder a style in a preferred color/size. I loved 1/2 dresses I bought. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. I had an issue with my dress being see through and needed a replacement soon for an event. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? - Verify the shipping address provided - if there is an error, you would need to reach out to DHL GlobalMail or USPS to see if it is possible to update your address. -Kate. What a terrible return policy for a online store. Hi there. We had the same issue. would it arrive by october 26th? I threw out all the clothing. Los Angeles, California - Kate. From time to time, we may restrict access to some parts or all of this Website. Any orders cancelled within 14 days of being placed can be cancelled for store credit. As soon as I opened the bag thousands of sequins poured out and the dress felt like thin sandpaper. -Kate. Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Don't waste your time or money, just go somewhere else! I ordered the Kayden Dress in black. 1860 500 6633 is Tata Sky WhatsApp customer care number. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. 0800 230 0202. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Glad that our Customer Service was able to help with your returns! A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Write a review Sign in. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! Shipping is free over US$75 and US$6.90 for orders under US$75. Unfortunately after an order has shipped with USPS we cannot update a shipping address. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. I've lost $120 to Lucy In the Sky and received nothing. Hi Natalie, We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. Our cut-off for same-day express shipping is 1pm Pacific Time. Thanks for your feedback. If you believe your item is faulty, please contact our Customer Service team viavia email to shop@lucyinthesky.emailwith your order number, photo of the fault and a brief description. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. I HAVE NOT RECEIVED MY ORDER. Finally, the Trust Mamma rating is four stars. Get Sky Broadband - 08442 411 653. For more specific information or any delivery concerns for any U.S Orders, you can reach USPS Customer Service below: Email: https://www.fedex.com/en-us/customer-support.html. After an order has shipped, standard delivery is 3-5 business days domestically with USPS and 6-12 business days internationally (not including any potential customs delays or remote locations). We have Live Chat and Email available for any questions or concerns. They weren't prepared for homecoming season and got behind. The 24/7 chat is turned off and nobody bothered to respond to my email. We're sorry to hear about the sizing issue. Horrible company and horrible customer service. See Profile. If you still cannot locate it, you may have entered your email incorrectly - reach out to us at shop@lucyinthesky.emailor via Live Chat during business hours and we will resend you your confirmation. Shop faster with the App My Account Account Wish list Order Status Help Center shipping returns sizing Search. We're so glad we were able to help with the return. Please email us at resolution@lucyinthesky.email so we can assist you further. As soon as you place the order, it is processing on our end. My dress was supposed to be here on Mar2-Mar8 and was told it would be mar 24! 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. We're so sorry to hear about the order. Its pathetic that they do that to customers. Any orders which are returned to sender will be processed for store credit as per the return policy on our website.

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